When we think of design collaboration, we tend to think of collaboration solely within design teams. However, it stems far beyond that — to include all stakeholders.
A critical step in creating a more welcoming and collaborative environment for your design team, as well as the approval process, is identifying all stakeholders and their individual roles up front. Through this identification process, you are able to understand how to collaborate more effectively while making sure the environment remains welcoming.
While there are numerous ways out there to foster collaboration, we’re going to focus on a few specifics that you can use to help create a healthy and welcoming environment.
Using collaborative tools can enable an environment to not only be continuously collaborative - you can also use these tools to create a welcoming and inclusive environment where everyone feels a part of the team, and is on the same page.
Below are some tools that can help keep the environment welcoming and inclusive:
Visually collaborate and brainstorm ideas across multiple team members in real-time.
Design, prototype, and gather feedback all in one place.
Collectively gather notes and tasks in a cohesive workspace.
Organize and assign project tasks and goals.
Create user story mapping for agile product management.
By using these collaborative tools, you’re actually helping to create unity within your team through inclusiveness. And what is the result of being part of a unified team? Content team members, improved productivity, more effective communication, exchange of ideas, and enhanced performance to name a few - which undoubtedly help foster better design outcomes.
Communication is crucial within projects and across teams - but how does unity help foster it? When you build communication, you are building care for others on your team. This enables verbal communication, but also non-verbal communication.
By focusing on active listening, you are able to truly hear what others are really saying - and by allowing yourself time to reflect, you are able to build upon the questions asked to gain a more accurate understanding.
Amir Salihefendic calls this "Asynchronous Communication" - where you send a message without expecting an immediate response.
Leaning into this style of communication helps support team productivity, bridges team members in various time-zones, minimize interruptions, and unites your team as a whole. All these benefits foster an inclusive environment.
One avenue to foster consistent communication is frequent feedback. Feedback as we know it is usually one of two things - positive or negative. But there are actually three types of feedback, each with a unique function - evaluation, appreciation, and coaching.
When you discuss where the person stands in relation to a task or performance they are working on or leading
When you speak in an appreciative and thankful way to a team member's contributions
When you acknowledge what someone may have done well, but also point out areas in which he/she can improve in some way
Through feedback, teams grow their confidence and ability to understand areas of excellence, as well as improvement. And to truly hear thoughts and suggestions, feedback should always be given constructively, providing specific suggestions in a non-threatening approach.
By using the right tools, you can visually collaborate in the moment - and use those moments as opportunities to communicate your feedback in real time. If members of the team can consistently converse, in the asynchronous style, then the process of building collaboration will continue to be powerful.
And what's the end result?
Your design team feels unified, and your stakeholders feel in the loop. This creates confidence, with everyone empowered to take on whatever comes their way.
3 Types of Feedback by The Centre For Creative Leadership
Asynchronous Communication by Amir Salihefendic
Five Ways to Understand and Collaborate with Stakeholders by Brittney Dunkins
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