How to Onboard and Keep Your Customers for Life with Ramli John
Event details
Tired of losing new customers in the onboarding process?
Frustrated by the lack of engagement and the time it takes to get users up and running? You're not alone. Ramli will share practical strategies to eliminate onboarding friction, help customers succeed faster, and keep them coming back—because the first impression can make or break your business.
Resources shared in the presentation
Free Template - Reverse Journey Map
The EUREKA Framework™
He will showcase his EUREKA Framework™, which has helped top SaaS companies like Zapier and Mixpanel reduce friction, increase conversions, and shorten the time to customer success. You’ll walk away with a fresh perspective and helpful techniques you can apply to your customer onboarding process.
Ramli John Bio
For over 17 years, Ramli has worked in growth and onboarding from startups (ProductLed) to scale-ups (Appcues) and enterprise companies (GoDaddy).
Ramli is the founder of Delight Path and the bestselling author of the book Product-Led Onboarding. In it, he shares the EUREKA framework used by fast-growing B2B SaaS companies like Mixpanel, Snappa, and Outsystems. You can read it online for free!
With over 35,000 copies sold worldwide, his book has become the go-to guide for thousands of B2B leaders looking to build an onboarding strategy that turns their users into lifelong customers.
As an activation and retention growth consultant, Ramli is on a mission to help as many B2B SaaS companies build delightful and habit-forming onboarding experiences.
On a personal note, he lives in Toronto, Canada, with Joanna (my wife), Zane (two-year-old toddler), and Ro (5-year-old dog).
Learn more and connect with Ramli at delightpath.com
Presenters
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How to Onboard and Keep Your Customers for Life with Ramli John
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Tired of losing new customers in the onboarding process?
Frustrated by the lack of engagement and the time it takes to get users up and running? You're not alone. Ramli will share practical strategies to eliminate onboarding friction, help customers succeed faster, and keep them coming back—because the first impression can make or break your business.
Resources shared in the presentation
Free Template - Reverse Journey Map
The EUREKA Framework™
He will showcase his EUREKA Framework™, which has helped top SaaS companies like Zapier and Mixpanel reduce friction, increase conversions, and shorten the time to customer success. You’ll walk away with a fresh perspective and helpful techniques you can apply to your customer onboarding process.
Ramli John Bio
For over 17 years, Ramli has worked in growth and onboarding from startups (ProductLed) to scale-ups (Appcues) and enterprise companies (GoDaddy).
Ramli is the founder of Delight Path and the bestselling author of the book Product-Led Onboarding. In it, he shares the EUREKA framework used by fast-growing B2B SaaS companies like Mixpanel, Snappa, and Outsystems. You can read it online for free!
With over 35,000 copies sold worldwide, his book has become the go-to guide for thousands of B2B leaders looking to build an onboarding strategy that turns their users into lifelong customers.
As an activation and retention growth consultant, Ramli is on a mission to help as many B2B SaaS companies build delightful and habit-forming onboarding experiences.
On a personal note, he lives in Toronto, Canada, with Joanna (my wife), Zane (two-year-old toddler), and Ro (5-year-old dog).
Learn more and connect with Ramli at delightpath.com
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