Don’t abandon your customers with a sub-par experience
Our UX audit will help your team enhance the usability and appeal of your product.
Areas of your product that are difficult to navigate or out right inaccessible to your customers
Frustrating flows and confusing navigation causing drop offs or abandonment.
Losing trust with your brand due to identity and behavior inconsistencies
Inconsistent components and patterns creating additional work and maintenance
Ineffective communication to your customers creating growing frustration
How do we approach UX audits?
Each of our service packages include some or all of the activities listed below.
Deep Dive
We'll help you to discover and understand your product ecosystem through a comprehensive exploration of your business, users, and market landscape.
Onboarding session
Persona workshop and empathy mapping
Full product and system walkthrough
Customer journey review
User interview prep and planning
Business review
Current KPIs and product goal review
Analytics and user feedback review
Market and competitor analysis
Product Analysis
Uncover insights and identify areas of improvement within your product's user experience and interface, ensuring accessibility, usability, and consistency.
Comprehensive product capture
Heuristic evaluation
In-depth accessibility review
Product map and navigation structure review
UX and UI product analysis
Design system or UI kit review and analysis
Action Plan
Receive a comprehensive report with actionable recommendations and a strategic roadmap to guide the implementation of UX enhancements and achieve your product goals.
Full report walkthrough
Product roadmap with plan of execution
Key takeaways deep dive
Testing plan
Key customer insights
"I appreciate Headway's process the most. They are fiercely adherent to the plan and schedule. They were in constant communication with us to ensure the designs were meeting our requirements."
Kang Shen
Founder at TaskTag
How we can help improve your product's user experience
We’ve created three packages to get you started. Depending on product scope and scale we can customize these to fit your needs.
Express
Comprehensive
Premium
FAQs
A UX (User Experience) audit is a comprehensive evaluation of a digital product, such as a website or application, to assess how well it meets the needs and expectations of its users. It involves a systematic review of various aspects of the user experience, aiming to identify strengths, weaknesses, and opportunities for improvement.
By pinpointing issues early on, a UX audit reduces the risk of redesigns, enhances user satisfaction, and ultimately contributes to higher conversion rates and customer retention. It provides actionable insights based on data-driven analysis, facilitating continuous improvement and ensuring the product remains in tune with evolving user expectations.
Perform a UX audit strategically at key points in your product's lifecycle. This includes pre-launch to catch usability issues, post-redesign for validation, and after gathering user feedback. Regular, periodic audits ensure ongoing alignment with user expectations. They can also be prompted by competitive updates or significant events like mergers and acquisitions. The goal is to consistently enhance the user experience and achieve business objectives.
External auditors bring fresh perspective on usability issues, accessibility concerns, and design inconsistencies that internal teams might overlook due to familiarity. Their objective perspective helps in providing honest and impartial feedback, leading to a more comprehensive understanding of the user experience.
You can expect a comprehensive report that provides a detailed evaluation of your digital product's user experience.
The goal of a UX audit is to provide valuable insights and actionable recommendations to enhance the user experience of your digital product. This report serves as a roadmap for improvements, helping you prioritize changes that will have the most significant impact on user satisfaction and engagement.
Still have questions?
We understand that every person and problem is unique. What's on your mind?
UX audit case study
See how we've helped our clients improve their product's user experience.
TaskTag
Actionable UX audit kit
- Guide with Checklist
- UX Audit Template for Figma
- UX Audit Report Template for Figma
- Walkthrough Video
Relevant resources
